Artificial Intelligence
Transform IT management with smarter, more agile, and more proactive decisions using Proactivanet®'s built-in artificial intelligence
What is AI?
Artificial Intelligence applied to IT Asset Management (ITAM) and technical support is revolutionizing the way organizations manage their technology infrastructure. Thanks to its advanced analytics, detection and automation capabilities, it enables complete asset visibility, optimizes costs, improves security and reduces incident response times.
Through the use of AI, it is possible to identify forgotten assets, forecast future needs, avoid license cost overruns, detect threats in real time and automate key processes for both technicians and users. All this translates into more efficient management, a better user experience and more agile, proactive and results-focused support.
Discover IAssists
MID – Self-service in natural language: Your users can resolve issues and get answers by speaking in their own language, without having to fill out complex forms.
Automatic ticket summaries: AI synthesizes the history of an incident so that technicians can grasp the context in seconds.
Smart Suggestions: Automatic resolution recommendations based on similar cases.
Sentiment Analysis: Detects the emotional tone of communications to prioritize the most critical cases.
Machine Translation: Eliminates language barriers for distributed teams and users.
Asset Enrichment: AI automatically completes and enhances your IT inventory information.
Performance Analytics: Predictive reports based on two years of historical data.
Semantic ticket search: Find the ticket you need by describing the problem in your own words, without relying on exact term matches.
Ticket clustering: Automatically groups similar issues to identify patterns and recurring problems at a glance.
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Your Roadmap for Integrating AI into ITAM and ITSM
Drive automation, strengthen traceability, and improve the proactiveness of support by effectively applying artificial intelligence.
Visibility Discovery
Improved IT asset discovery and management
AI-powered ITAM solutions intelligently scan corporate networks, detecting all HW and SW assets, even those that have been forgotten or overlooked.
Complete and Up-to-Date Inventory
Ensure that no critical asset is left unmanaged thanks to in-depth, automated discovery.- Intelligent Asset Classification
AI categorizes and documents the specifications of each asset to enable efficient management and informed decision-making.
Preventive Maintenance
Predictive analytics and preventive maintenance of managed assets
AI monitors real-time performance and identifies anomalies in IT assets, facilitating failure prevention and planning upgrades in advance.
- Fewer interruptions, greater reliability
Address problems before they affect operations. - Proactive Planning
Predictive analytics and preventive maintenance for managed assets.
SW Optimization
License optimization and compliance
Thanks to software usage analysis, AI recommends adjustments and optimizations, avoiding unnecessary licenses and ensuring regulatory compliance.
- Real-time License Monitoring
Detect deviations or misuse to avoid penalties. - Efficient Use of Software
Adjust the number of licenses based on actual usage and reduce unnecessary expenses.
Cybersecurity and risk mitigation
Proactive protection against digital threats
AI analyzes network traffic, detects anomalies and automates incident responses to protect the technology infrastructure.
- Automated Vulnerability Assessment
Identify risks before they become problems. - Quick and Effective Responses
Automate patches and mitigation processes to strengthen security.
User productivity
Quick solutions, happier users
The AI guides users in the resolution of incidents, allowing them to solve problems without relying directly on technical support.
- Smart Self-Service
Automatic recommendations for resolving common tickets. - Less load on the support
Users resolve basic issues on their own, streamlining processes.
Hardware optimization
Maximizes the value of each physical asset
AI identifies underutilized equipment and calculates the total cost of ownership (TCO) for more efficient management of hardware resources.
- Smart Reallocation or Withdrawal
Free up resources by identifying which assets can be reallocated or eliminated. - Detailed Cost Analysis
Evaluate energy consumption, maintenance, and other factors to inform strategic decisions.
Productivity of the support team
More efficiency for technicians, better service for everyone
AI recommends actions, detects bottlenecks and suggests continuous improvements for both technicians and care processes.
- Faster ticket resolution
It provides context-sensitive suggestions for each incident. - Continuous Process Improvement
Valuable insights for optimizing service desk operations.
End-user satisfaction
Happier users, higher rated IT
AI identifies patterns of dissatisfaction before they escalate and proposes actions to improve the user's experience with support.
- Early Detection of Frustrations
Anticipate complaints or issues so you can take action before they affect operations. - Optimizing Support Services
Improve processes based on feedback and behavioral data.
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