Salary: 325,000 – 585,000 MXN / year

Job description
At Espiral MS, a technology company certified as a Great Place to Work®, we are looking to hire a Business Development Executive to join the sales team of Proactivanet®, the leading ITSM (IT Service Management) and ITAM (IT Asset Management) platform in Spain and Latin America.

About us
We are a company with more than 25 years of history, an international presence in Spain and Latin America, more than 500 client organizations and a team of more than 120 professionals committed to innovation and excellence.

Proactivanet® is one of the highest-rated ITSM and ITAM solutions among users, helping organizations across different sectors optimize the management of their technology services and assets.

We are going through a period of strong growth in the region and are strengthening our presence in northern Mexico, a strategic area for our commercial development.

Our culture is based on three fundamental pillars: commitment to people, commitment to our clients' success, and commitment to excellence in everything we do. We also hold the Great Place To Work® certification.

Your mission
We are looking for someone with experience in B2B technology consultative sales who wants to take on a growth and market development challenge. As a Business Development Executive, you will be responsible for identifying opportunities, generating new business relationships and managing the full sales cycle, contributing directly to Proactivanet's expansion in northern Mexico.

This role is especially aimed at professionals who enjoy building business from scratch, generating their own opportunities and actively taking part in the growth of an expanding operation. You will have the autonomy to develop your territory, direct visibility with regional management, and the opportunity to make a real impact on business results.

What will you do?

• Prospect and develop new business opportunities in mid-sized and large companies.
• Identify key decision-makers and map strategic accounts.
• Manage the full sales cycle: prospecting, discovery, presentation, demo, proposal, negotiation and closing.
• Build trusting relationships with potential clients and strategic accounts.
• Maintain and develop an active opportunity pipeline using a CRM.
• Prepare sales forecasts and track activity and results indicators.
• Work in coordination with Marketing, Pre-sales, Operations and Customer Success.
• Identify growth opportunities in existing clients through upselling and cross-selling.
• Take part in events, networking and brand positioning activities in the region.

What this role is not

• It is not a role focused solely on managing existing accounts.
• It is not a position exclusively oriented to handling opportunities generated by other teams.
• We are not looking for a sales administration or operational follow-up profile.
• We are looking for someone able to generate new opportunities, develop the market and close deals autonomously.

What we are looking for

Experience and knowledge

• 2 to 4 years of experience in B2B sales of software, technology or technology services.
• Proven experience managing complete consultative sales processes.
• Track record of meeting or exceeding sales targets.
• Experience in active prospecting and generating new business opportunities.
• Ability to communicate business value and return on investment to technical and executive counterparts.
• Familiarity with sales metrics, forecasting and pipeline management.
• Intermediate English (B1 or higher).
• Residence in Monterrey or its metropolitan area.

We will especially value

• Experience selling SaaS, ITSM, ITAM, cybersecurity or enterprise software solutions.
• Knowledge of consultative sales methodologies.
• Experience working with CRM and sales management tools.
• Interest in developing a professional career in a technology company with international growth.

What do we offer?

• Be part of a solid technology project in full international expansion.
• Join a close-knit, agile team with real decision-making capacity.
• Direct visibility with regional management and active participation in commercial strategy.
• Hybrid working model based in Monterrey.
• Competitive fixed salary plus a commission scheme linked to results.
• Professional development and internal growth plan.
• Specialized training in consultative selling, ITIL and ITSM/ITAM solutions.
• Participation in national and international events, trade shows and sales activities.
• Occasional travel within Mexico, Latin America and Spain.
• Professional stability within a company recognized for its organizational culture.

Are you up for this challenge?
If you enjoy developing business, are motivated by opening markets, building commercial relationships from scratch and being part of a technology company with international reach, we would love to meet you. Apply and tell us about your main sales achievements and how you have contributed to business growth in your previous roles.

Job description
At Espiral MS, a technology company certified as a Great Place to Work®, we are looking to hire a Customer Account Manager to join the sales team of Proactivanet®, the leading ITSM (IT Service Management) and ITAM (IT Asset Management) tool in Spain and Latin America.

About us
We are a company with a presence in 5 countries, more than 500 large client organizations worldwide and a team of more than 100 professionals passionate about technology and service.

We are going through a period of growth and international expansion, and our culture is based on three fundamental pillars: commitment to people, commitment to our clients' success and commitment to excellence in everything we do.

At Grupo Espiral we believe in teamwork, continuous learning and enjoying the journey while we achieve great results. We are also certified as a Great Place to Work®, which recognizes us as an excellent place to work.

Your mission
We are looking for a Customer Account Manager with experience in the strategic management of mid-market and enterprise B2B accounts, able to identify and capitalize on upsell and cross-sell opportunities. This role will be key to maximizing the value our clients get from Proactivanet and, at the same time, driving recurring revenue growth.

Reporting to the Head of Customer Success, you will work closely with our Customer Success Managers to design account expansion strategies, strengthen long-term relationships and position us as the technology partner of reference.

Main responsibilities

• Manage a portfolio of strategic accounts in Europe, focused on mid-market and enterprise clients.
• Develop and implement account plans aimed at identifying expansion opportunities (upsell/cross-sell).
• Coordinate with CSMs to present value proposals aligned with the client's needs and objectives.
• Negotiate commercial agreements and manage the full closing cycle of key opportunities.
• Maintain a deep understanding of the solution, the product roadmap and the client's industry.
• Monitor account health and anticipate risks or friction that could affect the commercial relationship.
• Report results and growth forecasts.
• Take part in meetings and presentations with clients, both remotely and in person.

Requirements

• Experience: at least 3 years in account management, consultative sales or expansion roles in B2B SaaS environments.
• Segment: experience working with mid-market and enterprise accounts.
• Languages: fluent Spanish and English (spoken and written). Other European languages are a plus.
• Skills:
  • Consultative ability to understand business needs and propose strategic solutions.
  • Excellent negotiation and closing skills.
  • Clear, persuasive communication oriented to long-term relationships.
  • Goal and metrics orientation, with a proactive and analytical mindset.
• Tools: CRM proficiency (ideally Salesforce) and familiarity with remote collaboration tools.

What we offer

We know that talent is our greatest asset and we strive to take care of it by offering you a fair, diverse and inclusive environment:

• Be part of a leading project in international expansion.
• Join a team where talent and people matter most.
• Learn, grow and contribute in an innovative, collaborative and dynamic environment.
• Remote work from Spain, with availability to travel occasionally to our offices in Gijón and to visit clients in different regions of Spain.
• Flexible hours to make work-life balance easier. No work on Friday afternoons, weekends or public holidays. Intensive summer schedule to enjoy free afternoons.
• Intensive training paid for by the company. We will train you in technical aspects and management frameworks that will let you improve your skills and boost your professional career in a highly innovative environment.
• Professional stability, continuity and career growth in an expanding project. Salary based on the candidate's worth and experience.
• Additional allowances when travelling.
• Corporate benefits program.

If you are passionate about building strong relationships, motivated by your clients' success and love working as a team in a fast-growing technology environment… we would love to meet you!

Job description
At Grupo Espiral MS, an international software manufacturer with strong growth and a culture of excellence, we are looking for a Sales / Account Manager for Chile to drive new business acquisition for Proactivanet, our SaaS solution specialized in ITSM + ITAM.

Proactivanet is a well-established platform in IT service and technology asset management, with an international presence and a value proposition aimed at helping organizations optimize, secure and improve the efficiency of their IT operations.

Reporting to the Sales Director, this position will be key in generating new business opportunities in Chile, with a focus on winning new customers and building pipeline.

What will your mission be?
Attract, develop and close new sales opportunities in Chile, acting as a hunter, generating new business (ARR New Logo) and building valuable relationships with customers and partners.

Main responsibilities

Business generation and development

• Identify opportunities in new accounts (new logos).
• Understand customer needs and propose value-driven solutions.
• Build and maintain a solid pipeline of opportunities.

Opportunity management and closing

• Lead consultative sales processes in B2B environments (software / SaaS).
• Manage the full sales cycle: from the first meeting to closing.
• Negotiate and close deals with public and private customers.

Customer and partner relationships

• Develop relationships with key decision-makers (CIOs, IT Managers, etc.).
• Drive the development of partners and integrators in the local market.
• Collaborate on joint sales activities with the channel.

Internal coordination

• Coordinate with SDRs, pre-sales and marketing during the sales process.
• Take part in defining and running local marketing activities.
• Ensure a proper handover to delivery teams after closing.

Follow-up and reporting

• Manage the pipeline in a CRM (Salesforce or similar).
• Analyze sales metrics and opportunity progress.
• Report results and forecasts to management.

How do we measure success?

• Achievement of sales targets (ARR New Logo in Chile).
• Pipeline generation for future fiscal years.
• Winning new customers and partners.
• Quality and conversion of the sales funnel.

What are we looking for?

• 5+ years of experience in B2B sales, ideally in software or technology.
• Experience in consultative selling and managing complete sales cycles.
• A clearly results-oriented, acquisition-focused profile (hunter).
• Negotiation, communication and customer relationship skills.
• Knowledge of the IT ecosystem and the Chilean market is a plus.
• Experience with CRM (Salesforce, HubSpot or similar).
• English is a plus.

General considerations

• Joining a growing international project.
• A role with a direct impact on business generation.
• High autonomy and responsibility for results.
• Location: Santiago, Chile.

Requirements

Experience and knowledge

• Minimum of 5 years of experience in B2B sales, preferably in enterprise software or SaaS environments.
• Experience selling IT solutions (ITSM, ITAM or management software is a plus).
• Experience in consultative selling, managing:
  • Complete sales cycles (end-to-end)
  • Multiple stakeholders (IT, business, C-level)
• Experience in new business generation (hunter profile).
• Knowledge of the Chilean market and/or relationships with technology integrators is a plus.
• Knowledge of the following is a plus:
  • ITIL
  • ISO 20000 / ISO 27000
• Experience with CRM tools (Salesforce, HubSpot or others).

Results orientation

• Proven track record of meeting sales targets.
• Ability to generate your own pipeline and convert opportunities into sales.
• Analytical, metrics-driven approach (pipeline, forecast, conversion).
• Strong focus on winning new accounts (new business).

Key competencies

• Excellent negotiation and closing skills.
• Ability to build trusting relationships with customers and partners.
• Good level of communication with technical and business profiles.
• Autonomous, proactive profile with strong organizational skills.
• Customer orientation and value generation (consultative selling).
• Ability to work in dynamic, international environments.

Other

• Residence in Chile (preferably Santiago).
• Availability for occasional travel.
• English level is a plus.

What we offer

• Hybrid format: 1 or 2 days a week at the head office in downtown Santiago and the rest remote.
• Flexible hours to make work-life balance easier.
• Intensive training paid for by the company. We will train you in technical aspects and management frameworks that will let you improve your skills and boost your professional career in a highly innovative environment.
• Professional stability, continuity and career growth in an expanding, highly innovative project.
• Salary: based on each candidate's worth. Additional allowances when travelling.

Job description
At Espiral MS, a technology company certified as a Great Place to Work®, we are looking for a Customer Success Manager to join the sales team of Proactivanet®, the leading ITSM (IT Service Management) and ITAM (IT Asset Management) tool in Spain and Latin America.

About us
We are a company with a presence in 5 countries, more than 500 large client organisations worldwide and a team of more than 100 professionals passionate about technology and service.

We are in a stage of growth and international expansion, and our culture is based on three core pillars: commitment to people, commitment to our clients' success and commitment to excellence in everything we do.

At Grupo Espiral we believe in teamwork, continuous learning and enjoying the journey while we achieve great results. We are also certified as a Great Place to Work®, which recognises us as an excellent place to work.

Your mission
We are looking for a Customer Success Manager with a solid technical background, able to ensure adoption, value and expansion in strategic accounts, orchestrating people, processes and tool integration.

As a Customer Success Manager, you will be key to guaranteeing our customers' success throughout their entire experience with Proactivanet.

Your goal: to build strategic, trusting and lasting relationships, helping each customer reach their goals through optimal use of our solution.

What will you do? (key responsibilities)

• Success plan per account: define and facilitate technical roadmaps, KPIs and governance, strategically advising customers to align their business goals with Proactivanet.
• Technical/functional onboarding: process-oriented, in coordination with Pre-sales/Support to promote effective adoption of the tool.
• Adoption and change: drive communications, training and adoption according to each customer profile, coordinating technical actions with Consulting/Support where applicable.
• Voice of the customer and value: gather structured feedback, document use cases/ROI, prepare executive reports and generate references.
• Portfolio management: prioritise high-impact actions, mitigate churn risk, identify expansion (up/cross-sell).
• Metrics: GRR >95%, NPS > +45, Churn <3%, TTFV ≤30 days, TTV ≤90 days, licence utilisation >85%.

What this role is not

• It is not support, implementation or "just accounts": it is a technical and business success role.
• It is not pure pre-sales: although you will work closely with them, the focus is adoption, value and renewals.

Requirements — What we are looking for

• 3+ years in Customer Success / TAM / Consulting in technology environments (ideally SaaS).
• Knowledge of ITIL (ideally ITIL 4 Foundation or higher).
• Conversational technology literacy: understanding API/SSO/Directory/CMDB/Discovery at a conceptual level in order to lead the conversation and translate needs into requirements for the technical teams.
• Native/C2 Spanish and at least B1 English (meetings and documentation).
• Consultative approach, results orientation and excellent communication skills.
• Stakeholder management: working with sponsors, IT and business areas; ability to prioritise a value backlog and coordinate with Consulting/Support/Product.

Nice to have

• Intermediate ITIL certifications, ISO 20000/27001 or similar.
• Experience with enterprise clients in Colombia and with Security/Compliance teams.
• Experience with ITSM/ITAM platforms (e.g. Proactivanet, ServiceNow, Jira Service Management, BMC, Ivanti, ManageEngine, Freshservice).

What we offer
We know that talent is our greatest asset and we strive to look after it by offering you a fair, diverse and inclusive environment:

• Be part of a leading project in international expansion.
• Join a team where talent and people matter most.
• Learn, grow and contribute in an innovative, collaborative and dynamic environment.
• Remote work from Colombia, with availability to travel occasionally to visit clients within the country and in Ecuador.
• Flexible working hours to make work-life balance easier.
• Intensive training paid for by the company. We will train you in technical aspects and management frameworks that will help you improve your skills and boost your career in a highly innovative environment.
• Professional stability, continuity and career growth in an expanding project. Salary based on the candidate's worth and experience.
• Additional allowances when travelling.
• Statutory benefits.

If you are passionate about building solid relationships, driven by your customers' success and love working as a team in a rapidly expanding technology environment… we would love to meet you!