The guarantee of a product custom-made for you.

A tool fully aligned with the ITIL4 best practices.

Do you still doubt that Proactivanet is the ideal solution for you to meet the goals of your business?

Proactivanet has obtained various certifications that demonstrate its alignment with the best ITIL® practices and that it provides a guarantee of usability by the end consumers.


In 2022 and 2023, our clients indicated a high level of satisfaction with the G2 platform. For this reason, Proactivanet was awarded the distinctions: High Performer of ITAM & Service Desk, High Performer Mid Market ITAM & Service Desk and Users Love Us.

PinkVERIFY ITIL4 certification

The update of ITIL in its 4th version positions service management in a strategic context. This PinkVERIFY certification recognizes the ITSM companies that have proven to be aligned with a comprehensive model of digital service management and that demonstrate a guarantee of quality and usability by the end consumers.

Customers’ Choice

In 2021, Proactivanet was the highest rated ITSM tool in Customers’ Choice section in Gartner Peer Insights. Likewise, it is the tool that 100% of its clients recommend and the most valued and highest rated tool on the Latin American market.

ITIL v4 certification by Serview

The German certifying authority, Serview, has granted the certificate “Serview Certified Tool 14 practices” to Proactivanet, which demonstrates that the tool is aligned with the best ITIL V4 practices.

Serview is an independent consultancy specializing in optimization of IT services, and it defines three main categories of certifications: Service management, Project management and Agile product development.

ITIL Software Scheme (ISS)

The gold-level approval ITIL® Software Scheme (ISS) indicates that the tool has demonstrated compliance with the best ITIL® practices, and above all that it can provide IT departments with the support necessary to achieve this. It also emphasizes the fact that Proactivanet extends a usability guarantee to the end consumers.

Proactivanet was the first ITSM tool in the world to obtain this approval, granted by APMG in accordance with the requirements of AXELOS Limited (former owners of ITIL®).


The PinkVERIFY certification is one of the most mature and rigorous verification programs in the world for IT service management tools, and it evaluates the alignment of the software with ITIL® processes on an objective basis.