Enterprise Service Management
Download the white paper and discover how to extend your Service Desk's service management to HR, Legal, Facilities, and the rest of the company.
Download the Enterprise Service Management (ESM) Guide
72% of organizations continue to manage internal requests from HR, Legal, or Facilities via email, and only 18% have a structured ticketing system outside of IT. Enterprise Service Management (ESM) applies the same principles that IT has been refining for two decades—service catalogs, approval workflows, SLAs, and real-time visibility—to any department within the company.
What will you find?
- Real-world use cases for ESM in HR, Legal, Facilities, Finance, Procurement, and Citizen Services, with specific examples from each department.
- Market figures that demonstrate the impact of ESM: up to a 50% reduction in assisted tickets and a 27% reduction in resolution time through workflow automation.
- Examples of organizations in the public sector, higher education, and healthcare that have already rolled out their service management platform enterprise-wide.