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Success story BCI Seguros together with Conytec Consultores
BCI Seguros, a leading firm on its market in Chile, placed...
5 steps to initiate your ITSCM practice
I am one of the people who try to find a...
Bad practices in service provision (1 of 2):
ITIL has become the de facto standard for implementation of good...
SLAs during contingencies
If we combine the SLA concept with the contingency plan concept,...
The risks are known errors...
..Or at least many of them are, especially the ones most...
Don’t have a negative attitude, not everything is bad in continuity management
Let’s recognize that every time we speak of continuity management we...
Where do I start and what point should I reach with my CMDB?
The truth is that starting up a project to implement the...