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CIS controls for protecting IT infrastructure
Cybersecurity is one of the most worrisome issues for companies today....
Success story BCI Seguros together with Conytec Consultores
BCI Seguros, a leading firm on its market in Chile, placed...
#ITILGlossary - AMIS
Managing availability does not consist only of implementing...
Catalogue of Requests (1 of 2)
The concept of Service Catalogue is based on an IT Service...
Planning the sizing of the first-line support (1 of 5)
In this series of articles, we will examine the question...