Incident management

ITIL, Incident management

Bad practices in service provision (1 of 2):

ITIL has become the de facto standard for implementation of good...
Incident Management, Incident management, Safety Management

SLAs during contingencies

If we combine the SLA concept with the contingency plan concept,...
Capacity Management, IT Service Management, ITSM Software, Incident management, Change Management

LEAN, TPS and continuous improvement in ITSM (1 of 2)

  This article enumerates the types of waste that Lean Management...
Request Management, Service Catalogue, IT Service Management, CMDB, Incident management

Can you offer a good service without managing the catalogue?

Due to advances in science, the processes of our business depend...