For Service Desk
Empower your devices, satisfy your users.
Improve management of your tickets
To improve the productivity of your technicians and customer service for users.
Display information quickly and easily
Streamline and improve decision-making based on real-time data.
Automate processes
To improve the efficiency of your equipment and reduce costs for incident management.
Attention from wherever you want, whenever you want
Increase user satisfaction with native integration of Proactivanet Remote Control and ChaTI.
IT is a match! ITAM + ITSM
Through native integration of ITAM and ITSM, you will be able to establish bidirectional relationships between the incidents and requests and the assets, thus optimizing the productivity of your technicians and increasing user satisfaction.
Benefits
less time to resolution of incidents (Farmacias del Ahorro)
incidents < 15 minutes response time (SaludSA)
fewer calls thanks to implementation of a chatbot
Mobile application for creation and resolution of incidents and requests.
Process aligned with best ITIL® practices and the ISO 20000 standard.
Integrate multiple processes into a single centralized system
Integration with MS Teams, Telegram, Whatsapp and Slack.
In 2025, 70% of digital service transactions at the workplace will be supported or completed by automation.
