For Service Desk

Empower your devices, satisfy your users.

let's start!

Improve management of your tickets

To improve the productivity of your technicians and customer service for users.

Display information quickly and easily

Streamline and improve decision-making based on real-time data.

Automate processes

To improve the efficiency of your equipment and reduce costs for incident management.

Attention from wherever you want, whenever you want

Increase user satisfaction with native integration of Proactivanet Remote Control and ChaTI.

IT is a match! ITAM + ITSM

Through native integration of ITAM and ITSM, you will be able to establish bidirectional relationships between the incidents and requests and the assets, thus optimizing the productivity of your technicians and increasing user satisfaction.



less time to resolution of incidents (Farmacias del Ahorro)


incidents < 15 minutes response time (SaludSA)


fewer calls thanks to implementation of a chatbot

Mobile application for creation and resolution of incidents and requests.

Process aligned with best ITIL® practices and the ISO 20000 standard.

Integrate multiple processes into a single centralized system

Integration with MS Teams, Telegram, Whatsapp and Slack.

In 2025, 70% of digital service transactions at the workplace will be supported or completed by automation.

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