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Optimization of the Service Desk with ITIL problem management
I am a big fan of Problem Management (in essence, it...
CMDB without ITAM? A complete failure!!
Tackling a CMDB implementation project is no trivial matter (it is...
The importance of proper change management (I)
One of our Proactivanet coworkers, José Luis Fernández, illustrates with 2...
CMDB modeling and IT service quality
For me, this always has seemed to be a rather critical...
Avoid risks in your Mobile Device Management (MDM)
We are aware that mobile devices are becoming increasingly important in...
Bad practices in service provision (1 of 2):
ITIL has become the de facto standard for implementation of good...
SLAs during contingencies
If we combine the SLA concept with the contingency plan concept,...
The risks are known errors...
..Or at least many of them are, especially the ones most...
Don’t have a negative attitude, not everything is bad in continuity management
Let’s recognize that every time we speak of continuity management we...
Where do I start and what point should I reach with my CMDB?
The truth is that starting up a project to implement the...
#ITILGlossary - AMIS
Managing availability does not consist only of implementing...
Risk Management: the Swiss cheese model
Can we use the Swiss cheese model utilized to analyze workplace...