Salud SA
Description
Salud SA is the best and largest prepaid medicine company in Ecuador. It has more than 200,000 clients benefiting from the service and is formed by 800 people in love with its clients.
Sector Health
Country Ecuador
“Thanks to the automation of Proactivanet's Incident Management, today we have a 98% ticket resolution rate. In addition, with Asset Management we have obtained savings of more than 150,000 USD per year in the renewal of PCs”
“Before Proactivanet we faced two main challenges: on the one hand inventory as we had no control over our IT assets. On the other hand, the generation of reports for decision making since we could not measure times or review indicators online. In short, we were managing the entire ICT service manually”
Francisco Gómez, Regional IT Coordinator
“With Proactivanet we have achieved economic savings by extending the useful life of the equipment thanks to its automatic inventory, we have also increased the degree of satisfaction of our customers because we can now measure the times and meet the SLAs with a tool that automates our processes”
Francisco Gómez, Regional IT Coordinator
Benefits
equipment inventory control
USD annual savings on equipment renewal
of users are very satisfied with service provided
compliance with SLAs for user requests
