Kaufmann
The integration of the inventory and service desk as a key piece in a secure IT infrastructure and successful monitoring of requests.

Description
For more than 60 years, Kaufmann has been a leader in support and quality in the passenger vehicle and freight vehicle sectors in Chile with a significant presence in Peru, Nicaragua, Costa Rica and Panama. In this context, the key factor is how to manage the technology, given that they currently provide IT support to more than 3,000 users throughout all of Latin America.
Sector Transportation and automotive / Retail / Services
Country Chile / Perú
“Connectivity has been a key factor. Proactivanet has helped us implement an online inventory of all devices. This enables us to assign resources to users properly and also to protect these resources and apply effective policies to safeguard the information.”
"We had a low level of control of security patches: the devices were not all updated, and we were not able to ensure compliance with the security guidelines that the organization imposes on us. The control of inventory of devices was being handled via a software with certain limitations that made it impossible for us to make effective technological decisions."
José Hernández– Director of IT Support Operations and Help Desk at Kaufmann
"Thanks to Proactivanet we can integrate IT inventory and user requests, thereby simplifying the administration and monitoring of our services. Now we have a broader overview of the technological assets of our business, and this has enabled us to improve security management and optimization of resources. Moreover, detection of underused assets enabled us to reduce costs.”
José Hernández– Director of IT Support Operations and Help Desk at Kaufmann
Benefits
of the IT infrastructure was inventoried using automation within two weeks.
devices are administered at 37 branch offices throughout the country
savings on budget for IT infrastructure
“Investing in discovery and asset management systems must always be regarded as an investment, never as an expense, and especially as progress on the path to building more secure organizations. Invest today to save for tomorrow, this is the long view that must be taken when approaching any technological initiative.”
Modules
Why did they choose Proactivanet?

Rapid detection of underused assets and cost savings.
Improvement of the organization’s security management.
Improvement in administration and monitoring of incidents and user requirements.