Farmacias del ahorro
Thanks to Proactivanet Farmacias del ahorro has managed to reduce and optimize HW & SW costs and also the operational costs of providing and supporting services.
Description
Farmacias del ahorro, first opened in 1991 and has never closed since.
They currently have a total of 19,049 employees and 1,600 branches, making them the number one pharmaceutical chain in Mexico, covering 90% of the territory.
Health Sector
Country Mexico
One of the most beneficial things about hiring Proactivanet has been having very concrete information at a click, as well as a concrete report of all our inventory, IT park, by location, by branch, by corporate, etc. The return on investment was very fast.
"Speed was a super important point, since we had to be very proactive, in addition to the integration and collaboration with the areas, which was also an important issue because as I repeat, we did not have these processes established and having the community with the different areas I think led us to the resounding success of being able to do the implementation."
Carlos Alberto Aguilar Hinojosa, IT Services Manager
Reduction and optimization of HW & SW costs, as well as the operational costs of providing and supporting services.
Benefits
reduction of call time
customer experience satisfaction points
reduction of critical incident resolution time
reduction in monthly hours spent generating reports
savings on underutilized software licenses
Modules
Why did you choose Proactivanet?
Total control of the computer park.
Excellent treatment with the team.
Savings on software licenses
Useful reports that help to free up the internal team
