Externado University of Colombia

Thanks to Proactivanet, the Externado is a leading university in the student service process.

Description

Universidad Externado de Colombia, founded in 1886 and located in the historic center of Bogota , is a private university known as one of the oldestand most prestigiousuniversities in Colombia. as one of the oldest and most prestigious universities in America Latin America, which claims to be the first secular university in Colombia. It is recognized as one of the leading universities in the country and is considered a benchmark in higher education in Latin America.

In the QS World University Rankings, Universidad del Externado de Colombia has consistently ranked among the best universities in Colombia and Latin America.

Education Sector
Country Colombia

"We have 6 ITIL processes, Incident Management, Requirements Management, Change, Configuration, Knowledge and Problem Management. That's why we decided to use the tool from Proactivanetbecause they have all the ITIL certifications."

Luis Puerto, IT Director.

Challenge

"The university has always worked on having a single point of contact. It is very important for the technology department to have a single point of contact. to a central location where all requests from our community arrive outsources. "

Luis Puerto, IT Director.

Solution

"Before we had Proactivanet we had 500 tickets a week. Today the growth is 700%, with a monthly growth of 4000 cases. Thanks to the tool, we can have an integration of all the cases and thus be able to document them all. In addition, we managed to maintain a very high process and positioning in the university."

Luis Puerto, IT Director.