Viva Bolivia

The No. 1 Telco in Bolivia has relied on Proactivanet for over 7 years


Founded in 1999, Nuevatel PCS de Bolivia (Viva) is one of the biggest companies in the country and a leader in providing telecommunication service to individuals and companies; it seeks to serve as a digital ally for improvement of the life of the people of Bolivia through productive, enjoyable and secure experiences that simplify the digital life of its clients.

It was the first operator in the country to offer GSM technology, which next-generation mobile networks (such as 5G) use to operate.

Telecommunications Sector
Country Bolivia

“One factor in success when dealing with a challenge that is both complex and large-scale, such as the implementation of IT services, is choosing a good tool. Proactivanet is a comprehensive solution that will ensure the success of your project.”

Verónica Salazar - Systems Administrator at Viva
The challenge

Implementation in Nuevatel of compliance in IT service management in accordance with ITIL® v3 processes and in IT solutions that automate these processes, thus aiming to improve the efficiency and the support for their clients at all their locations


“With Proactivanet, we have been able to organize and optimize IT processes in a holistic manner while also reducing incidents by identifying and positioning IT as a strategic part of the business”

Verónica Salazar - Systems Administrator at Viva



assets inventoried


tickets resolved


of the incidents resolved from the user portal


increase in satisfaction among our clients.


Why did they choose Proactivanet?

Turn-key solution (ITIL® process consulting + SW implementation)

Proven experience in the Telco sector

Quick implementation with quick wins to gain credibility with respect to the business

Support in Spanish during local service hours

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