#ITILGlossary - AMIS

Managing availability does not consist only of implementing “simple” monitoring.Many factors come into play, as well as many interrelationships with other processes: the relationship between downtime and incidents, history of downtime, the relationship between service outages and the SLAs, between levels of compliance and the SLAs in terms of availability, integration of events derived from monitoring into the CMDB in order to be able to propagate the downtime of the infrastructure into the downtime of the services. Availability Management has many ramifications in many other processes and systems, and all this information, taken together, requires a management system:, namely, the AMIS. Ideally, the AMIS should be integrated into the remaining service management systems, coexisting with the SKMS, with the CMS/CMDB, with the known incident and error database, and, of course, integrated with the CDB. This integration will blur the boundaries of each of the systems, and it will not be clear where one stops and the other starts, but at the same time this will give rise to a comprehensive, integrated information system capable of maximizing the value added by the IT department.

Jandro Castro