Did you miss it? These are the 5 most relevant news from our blog

Over the last few months we have published a wide variety of content on ITSM, cybersecurity, AI and IT management. So that you don't miss the essentials, here is a selection of the articles that have stood out the most - for their usefulness, topicality or impact.

Our featured articles:

Gartner Market Guide 2025: Proactivanet among the key platforms in ITSM

One of the most important milestones of the year was the inclusion of Proactivanet in the Gartner Market Guide 2025 as one of the key platforms in the IT Service Management market. This recognition not only highlights the evolution of the solution in recent years, but also confirms its maturity, strength and impact on organizations in multiple sectors. The article analyzes the reasons why Gartner highlights Proactivanet, the criteria evaluated and the strategic relevance that this type of report has for IT managers when selecting reliable tools. A must-have content for those looking for robust ITSM software aligned with ITIL best practices.

4 key challenges for CISOs in 2025

Cybersecurity has become one of the most critical areas within organizations. This article elaborates on the four major challenges facing CISOs in 2025, including the rise of AI-based threats, the pressure to comply with increasingly demanding regulations, the shortage of specialized talent, and the need to respond to incidents faster and more accurately. The post invites thoughts on how security teams can strengthen their strategy and how companies should prepare for an increasingly complex and changing environment.

VMware changes the rules of the game

The virtualization ecosystem is undergoing an unprecedented transformation, and recent moves by VMware have had a significant impact on businesses that rely on the platform. This article examines what changes are affecting the market, how they impact infrastructure planning, licensing and security, and what implications IT managers and system administrators need to consider. It is a useful analysis for those who are evaluating alternatives, resizing their architecture or preparing for a gradual transition to new models.

What is an IT Help Desk and how to optimize it with ITIL?

For those looking to improve the internal user experience, this article provides a comprehensive overview of the IT Help Desk, its role within the service lifecycle and the importance of aligning operations with frameworks such as ITIL. It explains the benefits of having well-defined processes, clear metrics, automated flows and tools that centralize requests, incidents, problems and changes. In addition, the advantages of implementing ITSM solutions that allow scaling the service, measuring user satisfaction and optimizing the performance of the support team are highlighted.

Case studies: Proactivanet in critical situations

Crises test not only the technological resilience of companies, but also their ability to react. This article describes how Proactivanet played a fundamental role during a blackout that affected multiple organizations, allowing them to manage inventories, prioritize critical incidents, coordinate teams and recover services more quickly. It is a real case that shows the importance of having an integrated platform that provides total visibility of the IT environment and facilitates decision making in times of high pressure.

These five readings reflect the breadth and topicality of the content we share: from IT strategy, infrastructure and support, to security and the technological future. If you haven't read them yet, we invite you to do so. And - if you find them useful - share them with colleagues, subscribe to our blog or leave a comment.

Thank you for joining us in 2025! We're excited to continue sharing valuable content in 2026 for you. If you haven't read any of these articles yet, feel free to do so!